How can we help you manage your account?

My company's deposit bank account has changed.

Deposit Bank Account Update If your company's deposit bank account has changed, funds from your transactions will continue to go into your old account until we receive a completed and signed ACH/DDA Change form (click here for PDF) with a copy of a voided check for the new account. This form can only be signed by someone who signed the merchant processing agreement.

* Download the form below. You will need Adobe Acrobat Reader software installed on your computer to open the PDF file. If you don't have this software installed, it is available as a FREE download from Adobe's website. * Complete the form. You can type your information into the form before you print, or you can print the form and then fill it out by hand. * Sign the completed form and send it to us by following the fax or mailing instructions on the form.

 

My company's name has changed.*

My company's address has changed.*

My company's phone number has changed.*

I need to add a new contact.*

    * Use the Non DDA Change Form. Click here for PDF.

I want to add a Personal Guarantor to my account.**

I want to reopen my account.**

   **Use the Pg_Addendum Form. Click here for PDF.

I want to make a checking account change.***

   ***Use the ACH/DDA Change Form. Click here for PDF.

 

 

 

Total Merchant Services - Information & Assistance
Need something else? Call 800-8232712

Merchant Support: Monday - Friday 9:30-7:00 pm ET

Account Management Team: Monday - Friday 9:00-5:00 pm ET

Terminal Help Desk: Monday - Friday 8:30-9:00 pm EST Saturday 9:30-6:30 pm  

Merchant cancellations Ext 101

Information Changes Ext 101

Monthly Statement Questions Ext 110

General Merchant Support Related Needs Ext 110

Ordering Supplies Ext 110

DDA Changes Ext 101

Card Type Adds or Removal Ext 101

Technical Support with terminal equipment Ext 110